Question 1

Do you only care for cats?

Accepted Answer

Cats are our specialty and our heart, but we also care for the small companions who share their home. Tell us about your pets when you book and we'll let you know how we can help.

Question 2

What happens at a meet & greet?

Accepted Answer

It's a free, no-obligation visit before your first booking. You'll meet your sitter, walk through your cat's routine, and set up secure home access — all so everyone feels comfortable.

Question 3

How do you access my home?

Accepted Answer

You decide how your sitter gets in — a lockbox, a code, or a key handoff at the meet & greet. Access details are encrypted and shared only with your assigned sitter for your booked dates.

Question 4

Will I have the same sitter each time?

Accepted Answer

Wherever possible, yes. We keep the same sitter for your bookings so your cat sees a familiar face and your routine stays consistent.

Question 5

What if my plans change?

Accepted Answer

Life happens. You can manage your bookings in your account, and our local team is here to help with last-minute changes whenever we can.

Question 6

How much does it cost?

Accepted Answer

Pricing depends on the service, the number of pets, and your dates. The figures on our services page are illustrative starting points — you'll always see the exact total before you confirm.

Question 7

Are you insured?

Accepted Answer

Yes. Cattail Pets carries liability insurance and bonding, and every sitter is vetted and background-checked.

Frequently asked questions

Frequently asked questions

Ready when your cat is